Finally, on July 7th, the time had come – the results from the analysis phase (Part 1, Part 2) were us from THE CONSULTANTS presents. A very comprehensive overall picture emerged from a total of 32 completed questionnaires and two separate focus groups. The results not only give us lots of positive energy, but they also show important improvement potential on.
things that give us strength
First to the positive sides, because of course there are things that give you strength. It is particularly pleasing that pages have appeared here that we, as a family business, attach great importance to. It was positively emphasized that in principle we always try to meet and comply with all wishes (e.g. when creating the work plan).
In addition to a free lunch, work clothing, a ride on the company bus and free rental for employees were also mentioned as sources of energy. The work itself also gives energy - not only can it usually be done very independently, it is also varied and "it's always fun with the guests".
What makes me personally very happy: It is definitely seen and noticed that Ulla and I always try to have an open ear for everyone.
Things we want to tackle
If everything were already on the right track, the project would be COMMON DENOMINATOR yes somehow superfluous. And we are also very grateful for the committed and open exchange that we had during the analysis phase. Accordingly, some areas (so-called "areas of tension") have arisen, which we want to improve in a targeted manner in the further course of the project.
The areas of tension can be roughly divided into two areas: Strengthening cohesion as well as the Optimization and specification of processes.
Strengthening cohesion
From the survey and the focus groups, it can be deduced that cohesion within the team and between our branches should be strengthened. Here the desire for more joint meetings (e.g. Christmas party, end-of-season party) as well as more opportunities for direct contact was expressed.
Optimization and specification of processes
The second area of tension mainly concerns internal workflows and processes. For example, cross-branch processes and a more precise regulation of responsibilities and competencies are desired. There is also a wish for more specifications in some areas, but at the same time more decision-making freedom (e.g. uniform discount regulations). The role of the customer has also evolved significantly in recent years - as a result, the range of tasks in sales has become more demanding, which may necessitate additional training.
What's next?
Overall, we are very pleased with the conclusion of the analysis phase happy and above all highly motivated! With the very comprehensive overall picture from the analysis phase, we want to take a lot with us and above all do NOT do one thing: stick our heads in the sand. The positive aspects in particular also give energy to actually use these improvement opportunities.
In the next part of the blog we will tell you more about the first meeting of the steering group and the agreed packages of measures. This brings us a good step closer to our COMMON DENOMINATOR!
