On July 7, the time had finally come - the results from the analysis phase(part 1, part 2) were presented to us by DIE BERATERINNEN. From a total of 32 completed questionnaires and two separate focus groups, a very comprehensive overall picture emerged. The results not only give us a lot of positive energy, but also reveal important potential for improvement.
Things that give us strength
Let's start with the positive aspects, because there are of course things that give you strength. Above all, it is pleasing to see that pages have emerged here that are very important to us as a family business. It was positively emphasized that we always try to meet and satisfy everyone's wishes (e.g. when creating work schedules).
In addition to a free lunch, work clothes, a ride on the company bus and free rental equipment for employees were also cited as sources of energy. The work itself also provides energy - not only can it usually be done very independently, it is also varied and "it's always fun with the guests".
What makes me personally very happy is that it is definitely seen and noticed that Ulla and I always try to have an open ear for everyone.
Things we want to tackle
If everything were already running smoothly, the COMMON NENNER project would somehow be superfluous. And we are also very grateful for the committed and open exchange we had during the analysis phase. Accordingly, some areas (so-called "areas of tension") have also emerged that we want to improve in the further course of the project.
The areas of tension can be roughly divided into two areas: Strengthening cohesion and optimizing and clarifying processes.
Strengthening cohesion
From the survey and the focus groups, it can be deduced that cohesion within the team and between our branches should be strengthened. The wish was expressed for more joint meetings (e.g. Christmas party, end-of-season party) and more opportunities for direct contact.
Optimization and specification of processes
The second area of tension mainly concerns internal procedures and processes. For example, cross-branch processes and a more precise regulation of responsibilities and competencies are desired. There is also a desire for more guidelines in some areas, but at the same time more scope for decision-making (e.g. uniform discount regulations). The role of the customer has also evolved considerably in recent years - as a result, the tasks in sales have become more demanding, which may require additional training.
What happens next?
Overall, we are very happy with the conclusion of the analysis phase and, above all, highly motivated! With the very comprehensive overall picture from the analysis phase, we want to take a lot with us and above all NOT do one thing: Bury our heads in the sand. The positive aspects in particular also give us the energy to actually make use of these opportunities for improvement.
In the next part of the blog, we will tell you more about the first meeting of the steering group and the agreed packages of measures. This will bring us a good step closer to our COMMON NENNER!
